Our Values: If you want a supplier who treats your business like their own, you’ve found one.
Suppliers: Why 'Who We Choose to Work With' Matters ...
Small businesses rarely get the luxury of limitless resources — So the partners we choose matter even more.
Supplier you rely on can directly affect: Your 'Reputation', your 'Deadlines', your 'Customer Experience', and ultimately 'your 'sanity'.
That’s why we apply a strict set of principles when choosing any supplier, tool, or service that supports the work we do for clients.
Our values don’t just guide 'how we work' - they 'protect your business' from risk, inconsistency, and corner-cutting.
Below are the 5 qualities we insist on when selecting suppliers — the same values that underpin the way we serve you.
Criteria that we apply when seeking and choosing Suppliers ...
3-5 Qualities / Criteria we seek in our Suppliers.
We seek the following qualities in our suppliers wherever possible:-
1. Reliability (Non-Negotiable)
First and foremost, reliability is everything.
When you hire Small Business Helper, you aren’t just hiring Experience — you’re hiring Stability. Any supplier we bring into my ecosystem must uphold that same level of consistency.
What reliability means in practice:
- UK-based suppliers wherever possible.
Local isn’t a magic guarantee of reliability, but it does give us accountability, shared working hours, and fast support when needed. - No anonymous outsourcing. Ever.
We don’t ship work overseas to low-cost freelancers. My clients get me — My Experience, my Standards, my Quality Control. - Support that actually supports.
If a supplier can’t support me instantly, it may affect you. So I only work with partners who respond quickly and fix problems without excuses.
2. Sustainability With Substance (Not Greenwashing)
I believe businesses should contribute positively to the world they operate in — not just for PR, not because it’s trendy, but because it’s the right thing to do.
That’s why I choose suppliers who don’t just “offset” their damage — they actively reduce it.
Examples:
- Krystal Hosting, who are pushing for true 100% sustainability and not just planting a tree for every problem.
- Services that power their infrastructure with renewables or invest in greener technology.
Why this should matter to you:
Our customers increasingly care about Ethical Business… and our supply chain is part of that story!
... Working with me means your brand automatically benefits from a Cleaner, more Responsible Approach behind the scenes.
3. Low Overheads = Higher Value for You
I intentionally work independently, intentionally work from home, without inflated overheads or staff costs - This means you aren’t paying for:
- A boardroom I rarely use
- Assistants you never speak to
- Outsourced work you never asked for
- Layers of people between you and your results
You get direct access to someone with 20+ years experience, not a junior at an agency.
What this means for your business:
- More expertise for your money
- No bloated invoices
- No paying for inefficiency
- Lean, agile, fast delivery
4. Ethics & Transparency
My rule is simple:
If I wouldn’t trust a supplier with my own business, I would never use them for yours.
This includes:
- Honest pricing
- Clear communication
- No hidden fees
- No partnerships that compromise integrity
- No corner-cutting that puts your brand at risk
Your trust is worth more to me than any short-term “save a few quid” shortcuts.
5. Quality Over Cost Every Single Time
Small business owners know this better than anyone:
Cheap suppliers cost more in the long run.
I prioritise:
- Proven tools
- Established companies
- Long-term stability
- Industry-respected platforms
- Providers with a track record of excellence
Because your business deserves durable foundations — not duct-tape solutions.
Why This Matters to You as a Small Business Owner
Working with someone values-led isn’t just reassuring — it’s commercially smart.
It means:
- Fewer disruptions
- More predictable results
- Better long-term savings
- No drama
- No unstable offshore services
- No cheap-outsourcing roulette
Your business gets:
- Consistency
- Craftsmanship
- Sustainability
- Honesty
- Proper support
- A partner who cares as much about the outcome as you do
In Short
When you hire me, you aren’t just paying for a service.
You’re investing in someone whose decisions protect your business, your time, and your reputation.
This is what values-led business looks like — not statements on a wall, but daily decisions that produce real-world results for the people who trust me.
If you want a supplier who treats your business like their own, you’ve found one.